Return and Exchange Procedures

0212 659 77 14 [email protected]

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Return and Exchange Procedures

What should I do if the product I purchased is defective or defective?

In order to report that the products and products you have purchased are defective/defective, you must log in to the order details section of kilicoyuncak.com and click on the "Request Return/Exchange" button. After you send us your request along with the reason for the return, the products and products you want to return; You can send it free of charge via MNG cargo. You must ensure that the products are sent along with the invoice so that they are not damaged.

After we receive the returned products you sent, a refund will be made to your account within 5 business days.

In cases where the problem is determined to be caused by user error due to misuse of the product (wrong charging, wrong battery use, impact, breaking, damage, breakage as a result of falling, wrong assembly, wrong use, etc.), the product will not be refunded.

In cases where the defect is not caused by use / user error, you must send the product to us for review.

As a result of the examination, if it is determined that the defect in the product, which is reported to be defective, is not due to use, but is a defect of the product, you will be given the following: A perfect new one will be sent or refunded as per your request.

If the perfect new product is not available in stock, you will be informed by phone or e-mail.

If you request that the defective product be replaced with a new product that does not have any defects; We are responsible for shipping costs for sending defective products to us for inspection and returning the perfect new product to you.

If you do not want a perfect replacement for the defective product and would like to request a refund, you can notify us of your return request by filling out the contact form or by calling our Kılıç Toys Customer Services line.

If you report a malfunction and send the product within the first 3 days from the delivery date, you can exercise your right to return or exchange once the malfunction is detected.

By getting information about the product you think is faulty by e-mail or phone, we can find out whether the malfunction is caused by usage errors and help you fix the problem on the spot.

You must send the defective/faulty product as it was sent to you, complete with all accessories, box and booklets, undamaged and in a suitable package to protect against any damage that may occur in cargo.

Make sure that there are no scratches, tapes, labels or any other damage to the product itself or its original packaging. All copies of the sales invoice must be sent with the product. The defective product is taken to our technical service for diagnosis on the day it reaches our company, and the fault is detected within 3 business days. The refund process will be initiated after the fault report is approved. If the technical service of the product you purchased is provided by authorized services, the product will be sent to the authorized service by our company as soon as possible for fault detection and will be replaced or refunded as a result of the fault report given by the service.

Defects caused by user error are outside the scope of return and warranty. (Drop, breakage, unauthorized repair, burning, voltage changes, etc.)

In distance contracts for product sales, you have the right to withdraw from the contract by rejecting the goods (product) within 14 days from the date you receive the product, without assuming any legal or criminal liability and without giving any reason.

For any questions regarding your return, you can contact our customer service representative at 0212 659 77 14 or [email protected].

How can I return the product or products in my order?

You can return the product you purchased within 14 days from the day you received it, provided it meets the following conditions. When sending the product you want to return, you will not pay "Cargo Fee" if you send it with the contracted cargo company MNG Cargo.

If there is a gift or promotional product with the product you are returning, you must return it in full.

Return transactions of orders whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued. If all copies of the invoice are not sent, VAT and all legal liabilities will belong to the customer and this fee will not be refunded.

In return/exchange transactions, the original box/packaging of the purchased product must be kept and sent in a way that will not be damaged.

In order to exercise your right of withdrawal, the products you want to return must not have lost their sales value.

Products whose original packaging has been damaged, which do not have a box or internal accessories, or which have lost their resellability cannot be returned.

If the product to be returned has any damage, scratches, tears, use of tape-labels or loss of box content, the return will not be accepted.

According to the Hygienic Product Regulation of the Ministry of Health of the Republic of Turkey, hygienic products cannot be returned or exchanged after they are opened, unless the product is defective.

You must submit all copies of the sales invoice for the product you want to return to us.